PRIVACY POLICY

Ironhorse Coffee ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

Nothing in this policy limits your rights under the Australian Consumer Law.

1. Information We Collect Name, email, phone number; billing and shipping address; payment details (processed securely via third-party providers — we do not store full card details); order history and interactions with our store; device data (IP address, browser type, location data, cookies, and usage behaviour).

2. How We Use Your Information Process, fulfil, and deliver orders; provide customer support; detect and prevent fraud and abuse; enforce our Terms of Service; improve our store and marketing; send marketing communications (only if you opt in).

3. Fraud Prevention & Chargeback Protection We may verify orders using fraud detection tools, request additional identification for high-risk transactions, and retain relevant transaction data as evidence in the event of disputes or chargebacks. By placing an order, you agree this information may be used to defend against fraudulent claims.

4. Sharing Your Information We share information only with payment processors, shipping partners, Shopify, and essential apps that support store functionality. We may also disclose information to comply with legal obligations. We do not sell personal information.

5. Cookies & Tracking Technologies We use cookies to enable core store functionality, analyse traffic, and improve performance. You can manage cookies through your browser settings, but disabling them may affect site functionality.

6. Data Retention We retain data as long as necessary to fulfil orders, comply with legal obligations, and support fraud prevention and dispute resolution.

7. Your Rights Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to opt out of marketing at any time. Contact us at hello@ironhorsecoffee.com.auto make a request.

8. Data Security We implement reasonable safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers Your information may be processed in countries outside Australia. By using our services, you consent to such transfers where permitted by law.

10. Third-Party Services Our store may integrate with third-party services. We are not responsible for their privacy or data handling practices.

11. Changes to This Policy We may update this Privacy Policy at any time. Continued use of our store constitutes acceptance of any changes.

12. Contact For privacy-related requests: hello@ironhorsecoffee.com.au